Return & Exchange Policy

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Return Policy

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If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. Any product you return must be in the same condition you received it and in the original packaging.

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We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorization number and all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything, but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

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Postage refund

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We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

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Complaints 

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We want to help you resolve your complaint as quickly as possible and ask that you please contact our customer service representatives on the 'Contact us' page. Splashdirectonline is committed to providing a quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. 

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